Spa Policies

1. SPA APPOINTMENTS

To ensure availability and organize our schedule, advance reservations 24 hours prior are highly recommended or minimum 2-4 hours notice for same day bookings.
To make your appointment please contact :

HOMESPA RETREAT JAKARTA
Mobile / WhatsApp call/ text : ( +62 ) 813 1902 1616
By email : homesparetreat.jkt@gmail.com

2. CANCELLATION POLICY

If you must reschedule or cancel your home spa appointment, please notify us at least 4 hours in advance. A minimum IDR 25.000 charge will apply for any treatments cancelled at the time our team member already on the way to your location.

3. WHAT TO WEAR

For your comfort please use clothes that suitable for your treatments. We provide kemben for hair treatment, disposable undergarments for massage & body treatments. Our team member are highly trained in proper draping procedures for your complete privacy.

4. ARRIVAL

Our team member will arrive about 15 minutes prior to your scheduled appointment time to set up. Please provide space for your treatment or empty space for our portable bed/mattress if you book massage or body treatment.

5. MEDICAL INFORMATION

Please inform us of any medical conditions when booking your appointment. These include high blood pressure, heart conditions, allergies, cancer, recent surgeries or pregnancy.
Some treatments are not recommended for clients who have certain conditions above. For your safety we require a doctor’s clearance before beginning treatment.

6. ETIQUETTE

Inappropriate and rude behavior does not belong to our services, our team member are dedicated, professional technicians/ therapist/beautician who reserve the right to terminate treatments and services with fully payment applied if clients are excessively intoxicated or make inappropriate behavior, comments , suggestions to any member of the team.

Operational Hours

We take bookings Monday to Monday 7am – 9pm

Bookings

Require 1 day prior for bookings Or minimum 2-4 hours notice for same day bookings

Cancellation

A minimum of 2-4 hours notice is required to cancel / postpone an appointment or cancellation fee will apply

Area we serve

Currently we serve Jakarta area, Depok, Tangerang Selatan, Bekasi Utara-Barat.